The Qualitative 360 degree assessment I provide is a simple, yet highly disciplined, process for effecting long-term, positive, measurable, leadership change. The assessment engages stakeholders who interact with the leader as witnesses to and participants in her growth. This type of hands on assessment includes in-person interviews, both with the client  and her team, manager, board, peers or direct
reports –– whichever stakeholders will be most pertinent in helping meet her goals. 


Research shows that effective communication is essential for global business, team-building, and individual morale. Learning how you can accommodate the communication needs of others is a key leadership skill. This work and new knowledge helps you discover a broad view of your communication effectiveness and impact on those around you, providing you with the tools to enhance you communication effectiveness.

  • Understand their communication style and how they come across to others
  • Recognize others’ styles so you can determine the best way to communicate with them
  • Relate communication styles and adaptability to outcomes and communication competency
  • Improve your communication effectiveness when leading, delegating, negotiating, and managing conflict
  • Improve interpersonal relationships by developing individual and team communication skills


The Professional Assessment Wheel  contains eight areas that together represent a picture of your professional life as a whole. This exercise measures your level of satisfaction and range of expression in these areas as a snapshot in  time. As you work through this assessment, you will find areas where you can acknowledge yourself for the success you have created and areas  where you may want to improve your level of satisfaction. I use this  wheel at the beginning of an engagement to reveal where you feel there  are gaps in professional recognition, satisfaction, relationship,  communication, creativity, results orientation and more. These results  become part of the data set we use to develop your personal goals.


The phrase “mental model” is an overarching term for any sort of concept, framework, or worldview that you carry around in your mind. Mental models help you understand life. For example, supply and demand is a mental model that helps you understand how the economy works. Mental models also guide your perception and behavior. They are the thinking tools that you use to understand life, make decisions, and solve problems. Learning a new mental model gives you a new way to see the world.


Kegan and Lahey developed an Immunity to Change methodology that I  use with clients in one-on-one coaching sessions. The objective is to pinpoint and address whatever beliefs and assumptions are blocking clients from the changes they want to make.

Creating an Immunity Map is a simple way to bring to light the  personal barriers to change. It starts by outlining the client’s commitment to an improvement goal. Then it sketches out the things that  he or she is either doing or not doing that prevent progress towards the  achievement goal. The Map then identifies competing commitments, as well as the big underlying assumptions behind those competing  commitments.


In a study by Harvard Business Review,  it was noted that while people remember criticism, awareness of faults doesn’t necessarily translate into better performance. It was further discovered that knowing your strengths offers you a better understanding  of how to deal with your weaknesses — and helps you gain the confidence  you need to address them.

The Reflected Best Self Exercise™  (RBSE) is a feedback seeking exercise that helps you identify and understand your unique strengths and talents. After you gather feedback from significant people in your life, the RBSE guides you through the  process of creating a portrait of your best self and an action plan for  leveraging your strengths.